OnRoute is free to download. OnRoute Pro is an optional subscription. This page explains how to cancel it, how free trials work and how refunds are handled. It sits alongside section 6 of our Terms of Service.
1. Where Pro is sold
For now, Pro is sold only through Apple's App Store. The Android version of OnRoute is in a closed beta: every feature is free there and nothing can be bought. If we start selling Pro on Google Play, this page will say how it works there before we do.
2. Cancelling
You can cancel at any time on your iPhone: Settings → your name → Subscriptions → OnRoute Pro. Cancel at least 24 hours before the next renewal and you won't be charged for the next period. You keep Pro until the end of the period you have already paid for.
3. Free trials
If the App Store offers you a free trial, it shows how long the trial lasts and what you will pay when it ends, before you confirm. Cancel at least 24 hours before the trial ends and you won't be charged.
4. Refunds
Apple takes App Store payments, and Apple decides refunds; we can't refund an App Store purchase ourselves. To ask Apple for a refund, go to reportaproblem.apple.com, sign in, choose “Request a refund” and select OnRoute Pro. Apple usually answers within 48 hours.
If Pro doesn't work the way we describe it, write to us at [email protected] and tell us what went wrong. We will try to fix it, and if we can't, we will support your refund request to Apple.
5. Google Play, when it applies
If you ever buy Pro through Google Play, Google's refund rules apply: you can ask Google Play for a refund within 48 hours of buying, and after that you can write to us and we will look at your request under this policy and the law that applies to you.
6. Your rights
Nothing in this policy takes away a right you have under consumer law. If you are a consumer in India, you can also file a complaint with the consumer commission where you live or work.
7. Contact
Email: [email protected]
Grievance Officer: Aswin Madollathil. We acknowledge a complaint within 24 hours and resolve it within 7 days.